1. Encourage without judgement
Be kind, welcoming and specific. Do not shame someone for their pace, distance, body, ability, equipment or experience. Advice should be offered respectfully and never presented as a medical diagnosis.
2. Keep people safe
Do not threaten, harass, bully, stalk or target another person. Do not promote dangerous challenges, self-harm, hate or discrimination. If someone may be in immediate danger, contact local emergency services rather than relying on an app report.
3. Protect privacy
Share only photos, routes and personal details you have the right to share. Do not expose another person’s home, live location, contact details or private conversation. Respect each activity’s chosen visibility.
4. Be real and useful
Do not impersonate others, manipulate activity records, spam invitations, post scams or use the community for unauthorised advertising. Keep posts relevant to movement, wellbeing and mutual support.
5. Photos and intellectual property
Post photos you created or have permission to use. Do not post sexual content, graphic violence or content that exploits children. Ask before sharing identifiable images of other people.
6. Reporting, blocking and moderation
You can report a post or comment for review, or block a member so you no longer see each other’s community content. MulaRun may hide or remove content and restrict accounts when needed to protect members or the service.
7. A fair review
Reports are reviewed in context. Repeated or serious violations may lead to account restrictions. If you believe a moderation decision is mistaken, use the support page and include enough detail for us to review it.